Subject to the terms of this return policy, unused supplements in original condition, within 30 days of in store purchase at Root, may be returned to Root. Unused merchandise in original condition, within 30 days of purchase at rootfunctionalmedicine.com may be returned by mail for a refund (excluding shipping and handling charges). Supplements that were purchased as part of a subscription cannot be returned due to the discount that applied. Contact us for specific return instructions at info@rootfunctionalmedicine.com.
With the original receipt, within 30 days of purchase: A full refund of the original purchase amount will be credited to the original form of payment. If the original payment was by gift card, a store credit will be issued.
Without a receipt or after 30 days: All returns made without a receipt or proof of purchase are subject to Root’s discretion and will be dealt with on a case by case basis.
Digital products or downloads are not refundable.
