Careers

Root Functional Medicine is a fast-paced, growth focused digital health startup company with a supportive and collaborative culture. We look for high energy, personable, and driven individuals. A Root team member supports our mission to bring sustainable & validated functional medicine to the world.

Medical Assistant 


Root is scaling clinically validated, outcomes-driven functional medicine through a tech-enabled platform that pairs doctors with dietitians to deliver unique, human-centric care supported by advanced lab testing. We are seeking a proactive and organized Medical Assistant to ensure exceptional member support. 

Location:  Grand Rapids, MI (Hybrid Position)
Working Hours:  Full-time, hourly 
Salary Range: $19-21 per hour, based on experience
Reports to: Member Experience Coordinator 

What You’ll Do
  • Customer Service Management
    • Manage member phone lines and respond promptly to inquiries
    • Monitor and manage help desk for timely responses to sales and support requests
    • Handle EMR portal messages to support members and support providers
    • Provide excellent onboarding experience for all new members
    • Guide members to various tiers of membership
  • Clinical Administration
    • Work collaboratively with doctors and dietitians to ensure excellent quality care
    • Facilitate lab ordering and upload test results accurately
    • Manage scheduling efficiently
    • Ensure forms are checked and sent promptly
    • Complete Prior Authorizations and Referrals 
  • Other duties as assigned - must be willing to grow with the role as we are a fast growing organization!
Qualifications
  • Certified Medical Assistant
  • 2-3 years of experience in customer service and clinical support roles within a healthcare setting
  • Familiarity with electronic health records (EHR) systems and scheduling software
  • Excellent organizational skills with the ability to prioritize tasks effectively
  • Strong interpersonal and communication skills, both written and verbal
  • Knowledge of medical terminology and HIPAA regulations 
Benefits & Perks
  • Competitive salary
  • Flexible paid time off
  • 9 paid holidays
  • Healthcare, Dental & Vision insurance options for employees & families
  • Paid sick time 
  • Paid parental leave
  • Short & long term disability coverage
  • 401K Retirement plan with employer matching options
If you are interested in applying, please visit this link to submit your application.


We are always accepting resumes for IFMCP MD/DOs and Functional Dietitian Nutritionists (RDN). If interested, please email talent@rootfunctionalmedicine.com with your resume and a cover letter. To hear about future opportunities, follow us on FB, IG, and LinkedIn. Or Join our email list!