Careers
Root Functional Medicine is a fast-paced, growth focused digital health startup company with a supportive and collaborative culture. We look for high energy, personable, and driven individuals. A Root team member supports our mission to bring sustainable & validated functional medicine to the world.
Medical Assistant
Root is scaling clinically validated, outcomes-driven functional medicine through a tech-enabled platform that pairs doctors with dietitians to deliver unique, human-centric care supported by advanced lab testing. We are seeking a proactive and organized Medical Assistant to ensure exceptional member support.
Location: Grand Rapids, MI (Hybrid Position)
Working Hours: Full-time, hourly
Salary Range: $19-21 per hour, based on experience
Reports to: Member Experience Coordinator
What You’ll Do
- Customer Service Management
- Manage member phone lines and respond promptly to inquiries
- Monitor and manage help desk for timely responses to sales and support requests
- Handle EMR portal messages to support members and support providers
- Provide excellent onboarding experience for all new members
- Guide members to various tiers of membership
- Clinical Administration
- Work collaboratively with doctors and dietitians to ensure excellent quality care
- Facilitate lab ordering and upload test results accurately
- Manage scheduling efficiently
- Ensure forms are checked and sent promptly
- Complete Prior Authorizations and Referrals
- Other duties as assigned - must be willing to grow with the role as we are a fast growing organization!
Qualifications
- Certified Medical Assistant
- 2-3 years of experience in customer service and clinical support roles within a healthcare setting
- Familiarity with electronic health records (EHR) systems and scheduling software
- Excellent organizational skills with the ability to prioritize tasks effectively
- Strong interpersonal and communication skills, both written and verbal
- Knowledge of medical terminology and HIPAA regulations
Benefits & Perks
- Competitive salary
- Flexible paid time off
- 9 paid holidays
- Healthcare, Dental & Vision insurance options for employees & families
- Paid sick time
- Paid parental leave
- Short & long term disability coverage
- 401K Retirement plan with employer matching options
We are always accepting resumes for IFMCP MD/DOs and Functional Dietitian Nutritionists (RDN). If interested, please email talent@rootfunctionalmedicine.com with your resume and a cover letter. To hear about future opportunities, follow us on FB, IG, and LinkedIn. Or Join our email list!