Frequently Asked Questions

General

Do you accept insurance?

Root is an insurance-free practice. We work in partnership with you and not your insurance company. This allows us to maintain transparency, a hassle-free and calming environment without anxiety about unknown bills. At Root, you are investing in your long-term health, and we spend the time needed to focus on you and prevention/reversal of illness. 

We also do not give receipts for insurance, because insurance does not pay for memberships (part of what you are paying in your program cost at Root is the ability to be in a small practice where the doctors and dietitians have time outside your visits to review your case) and we include labs through direct prices. Direct lab pricing by definition is not reimbursable by insurance. Transparency and authenticity are one of our core values, and we don't believe in just getting you in the door with the false premise that any of it may be covered by insurance, because, in our experience it usually isn't! We'd much rather give you the important aspects of finding the root cause right in your transparent program cost, saving members thousands of dollars in unexpected bills.

You can read more about why we are insurance-free here.
I'm out of state. Can I work with your doctors?

Yes! Root does all consultation programs virtually. We can work with people who are in the states of:
AZ, CA, CO, FL, IL, IN, IA, MI, MN, MT, NE, NV, NC, OH, PA, SC, TX, UT, WA, WI
Can you be my primary care physician?

Root is a Functional Medicine specialty practice and not set up for primary care. We do require our members to have a separate PCP listed for acute concerns and routine insurance-based physicals and screenings. We are happy to communicate any findings and treatment plans with your PCP with your permission.
Are supplements included in the program cost?

Because supplement recommendations are so personalized based on your preferences, health goals and lab results, we did not include them in the package price. However, you will receive a 10% discount on Root supplements during your program. 
What if I already did labs recently? Should I still do the labs that are included?

Short answer, yes! We've actually never seen a conventional doctor order labs that are as comprehensive as our Root lab panel, so there is a very good chance that we will pick up on something that hasn't been tested. But, even if you did have a comprehensive lab draw in the last few months, it's always good to compare to see how you've progressed since then and where we're starting from in your program. 

Even if you've had a stool test, if it's been more than 3 months, you'll benefit from doing our functional stool test. 
I have a vacation coming up. I'm not sure if I should start your program now?

Life will always happen! Wellness is something that can be maintained throughout, especially with our reasonable, doable approach. Having a team on your side to coach you through life's inevitable challenges is a great learning experience as well. Virtual visits are also very helpful. Many people travel during the months with us and are able to stay right on track. We've met with people in the office, in their car, in their homes, anywhere you need to be. We'll be realistic in our dietary advice and help you feel great so you can enjoy your vacation. 

There will never be a perfect time (without any stress or obligations) to start a program that changes the course of your health. The time to start prioritizing your health is now.
Why do you include dietitian visits in your Get to the Root Program?

Nutrition is a foundational piece of functional medicine. We believe you can’t practice functional medicine without it. It impacts blood sugar balance, micronutrient status, gut health, hormone health, and more.

Dietitians can help with any questions you may have from your visit with a doctor, supplement questions, troubleshooting tolerating supplements, and if there is a question we can’t answer, everyone on our team communicates regularly on cases to ensure we are providing the most comprehensive care. We can help you get the information you need.

During visits with one of our dietitians we determine how we are going to use nutrition to support your healing. 

We sort through the confusing and conflicting nutrition information and explain why we are making the recommendations that we are. We put together a realistic and achievable plan with an emphasis on nourishment and diversity, not restriction. 

We share our favorite nutrition resources, a meal plan and personalized meal ideas and work with you to set goals during our visits.

Our doctors and dietitians are truly invested in seeing your success. Having a nutrition expert on your team is key to our success together.
What happens after my program is complete?

You will have the option to join our concierge functional medicine membership called Stay Grounded, to continue your health journey with additional doctor & dietitian sessions and other membership perks throughout the year! 

Meal Plan

What if I don't pick up (for local pick up members)?

If you are unable to pick up your meals by Thursday evening, we will donate or compost them.
Do I have to be in a Root program to order Root Farmacy?

You do NOT have to be in a clinical program. Root Farmacy is open to everyone who wants to order healthy meals! This gives everyone access to our nutrition recommendations in the form of delicious food.
Can I choose my meals?

Yes, you can, but you don't have to! We pre-select meals for the week based on diet and plant diversity optimal for gut health. You can switch any of them out for a different meal before checkout. 

You can also manage any of your subscriptions using the login on the top right corner. If you do not login to change your meals by Wednesday at 11:00pm, you will receive the top meals of the week. 
When do I need to place my order, cancel or hold my subscription for the following week?

Order, Pause, Cancel by Wednesday at 11:00pm EST the week prior.
You can pause your subscription by clicking the “Pause” button in your account. Login at the top right corner to view your account dashboard.

If you need to pause your subscription, we cannot guarantee you'll get back on the same day. If you do not want to give up your meal pick up or ship day, you may choose to donate your meals to a friend instead of pausing your subscription. We're unable to hold spots without meal orders, because this means our team can't do what we love: create delicious, healthy meals!
 
How many servings are your meals?

Each meal is designed to be one serving. You can eat Root meals for breakfast, lunch, or dinner! We're proponents that breakfast doesn't have to be typical breakfast foods (which are typically high in sugar content). Eating a Root meal for breakfast is a great idea to keep blood sugar balanced all day.
How long are the meals good for?

Our meals are tasty and fresh for 7 days from their cook day (your subscription day). Store them in the refrigerator as soon as possible after receiving them. 
Do I have to freeze my meals?

No, our meals are fresh, never frozen. They will stay fresh for 7 days from their cook day stored in your refrigerator. You can freeze the meals if you choose to, however. 
Do your meals fit an AIP or paleo meal plan?

We actually don't recommend the AIP diet in our practice because we end up fixing a lot of problems that stem from it. The main issue is that people get stuck on this diet for months or sometimes years when it was not meant to be a long term diet. This leads to over-restriction, nutrient deficiencies, lack of diversity in the diet, lack of fiber, and importantly, failure to address the root cause and people end up restricting more and more trying to achieve that same initial result. When we test the microbiome of people who come to us after being on the AIP diet, we usually see a severe lack of diversity and beneficial bacteria. 

Our meal plans were built on seeing actual results in our clinical practice (which is something that no other meal company can say!). We follow labs and symptom scores and catch up with people in real time about how our meals make them feel. They also fit a functional diet by removing the most common food sensitivities: Gluten, Dairy, and Soy (and most are egg free too).
Can you ship meals?

Yes, we can! We are currently shipping throughout the midwest. See if we deliver to your area by typing in your zip code in the space above. Please click here to join our mailing list for updates on when and where we’re expanding or services.
How is your packaging?

Our food container and label are 100% recyclable.  

Our shipping boxes are recyclable.

Our ice packs liners are recyclable, remove the inside gel put in trash, it’s biodegradable and recycle the plastic liner. Or, re-use!

Our shipping liners are compostable and the inside completely dissolves in water. It’s pretty cool – take a look here.
How do I resume weekly meal prep?

You can resume for next week by logging into your account in the top right corner, view dashboard and resume your meal subscription by 11:00pm Wednesday the week before.

If you would like to proceed with resuming your subscription and see a message on your dashboard that your day is full, here is how to re-subscribe:

  • You will see a message with other available day options.
  • From here you can go through your meal selections on an available pick up or ship day.
  • You will need to proceed through payment in order to re-activate your subscription on a new pick up or ship day.
Can I view the menu before signing up?

Yes! You can view the upcoming menu here. Place your order by 11:00pm on Wednesday. 
Hours available for local pick up:

Monday subscriptions: Meals can be picked up from Root Farmacy at 1003 Lake Dr. SE, Grand Rapids, MI on Monday 4pm-6:00pm and Tuesday 9am-6:00pm
Tuesday subscriptions: Meals can be picked up from Root Farmacy at 1003 Lake Dr, SE on Tuesdays 4pm-6:00pm and Wednesdays 9am-4pm.

Your meals are cooked fresh on the day of your subscription – this means meals are ready by 4pm on your subscription day.