Frequently Asked Questions

General

What happens if I do not complete the lab panel in time for the group visit program?

Come to the session anyway! Take good notes. You'll have up to 90 days to complete your lab panel. After this, the lab order will expire. We will not be able to offer refunds if you choose not to do your labs in this time frame, but there will still be lots of value in meeting with our team!
What happens after my program is complete?

You will have the option to sign up for one of our clinical memberships. Those who do not choose to continue their health journey in one of Root's clinical programs will be referred back to their PCP for any follow up needs. 

Do you accept insurance?

Root is an insurance-free practice. We work in partnership with you and not your insurance company. This allows us to maintain transparency, a hassle-free and calming environment without anxiety about unknown bills. At Root, you are investing in your long-term health, and we spend the time needed to focus on you and prevention of illness. We are happy to give you a receipt that you may choose to submit to your FSA/HSA. You can read more about why we are insurance-free here.
Can you be my primary care physician?

Root is a Functional Medicine specialty practice and not set up for primary care. We do require our members to have a separate PCP listed for acute concerns and routine insurance-based physicals and screenings. We are happy to communicate any findings and treatment plans with your PCP with your permission.
I'm out of state. Can I work with your doctors?

Currently, we can only to our Telehealth visits for people who are in Michigan and California, including our group visits.  If you are outside of these states, you can access our clinical materials via our online courses which are available to anyone! You can also purchase our supplements and digital downloads.

Meal Plan

How is your packaging?

Our food container and label are 100% recyclable. Kent county accepts #5, rinse the container and lid when you’re finished using it, pop it in your recycling bin, and you’re good to go! 

Our shipping boxes are recyclable.

Our ice packs liners are recyclable, remove the inside gel put in trash, it’s biodegradable and recycle the plastic liner. Or, re-use!

Our shipping liners are compostable and the inside completely dissolves in water. It’s pretty cool – take a look here.
What if I don't pick up (for local pick up members)?

If you are unable to pick up your meals by Thursday evening, we will donate or compost them.
Do I have to be in a Root program to order Root Farmacy?

You do NOT have to be in a clinical program. Root Farmacy is open to everyone who wants to order healthy meals! This gives everyone access to our nutrition recommendations in the form of delicious food.
Can I choose my meals?

Yes, you can, but you don't have to! We pre-select meals for the week based on diet and plant diversity optimal for gut health. You can switch any of them out for a different meal before checkout. 

You can also manage any of your subscriptions using the login on the top right corner. If you do not login to change your meals by Wednesday at 11:00pm, you will receive the top meals of the week. 
Can I view the menu before signing up?

Yes! You can view the upcoming menu here. Place your oder by 11:00pm on Wednesday. 
When do I need to place my order, cancel or hold my subscription for the following week?

Order, Pause, Cancel by Wednesday at 11:00pm EST the week prior.
You can pause your subscription by clicking the “Pause” button in your account. Login at the top right corner to view your account dashboard.

If you need to pause your subscription, we cannot guarantee you'll get back on the same day. If you do not want to give up your meal pick up or ship day, you may choose to donate your meals to a friend instead of pausing your subscription. We're unable to hold spots without meal orders, because this means our team can't do what we love: create delicious, healthy meals!
 
How do I resume weekly meal prep?

You can resume for next week by logging into your account in the top right corner, view dashboard and resume your meal subscription by 11:00pm Wednesday the week before.

If you would like to proceed with resuming your subscription and see a message on your dashboard that your day is full, here is how to re-subscribe:

  • Head to your account dashboard
  • Under your meal plan subscription, choose 'Stop Subscription'
  • Head to the top of the page and select 'Meal Plans'
  • From here you will need to re-sign up for a new meal plan on an available pick up or ship day.
  • You will need to go through and select your meals and proceed through payment in order to activate your subscription.
How do I get my meals? (Hours available for local pick up)

Monday subscriptions: Meals can be picked up from Root Farmacy at 1003 Lake Dr. SE, Grand Rapids, MI on Monday 4pm-6:00pm and Tuesday 9am-6:00pm
Tuesday subscriptions: Meals can be picked up from Root Farmacy at 1003 Lake Dr, SE on Tuesdays 4pm-6:00pm and Wednesdays 9am-6pm.
Wednesday subscriptions: Meals can be picked up from Root Farmacy at 1003 Lake Dr SE on Wednesdays 4pm-6:00pm and Thursdays 9am-4pm.
Your meals are cooked fresh on the day of your subscription – this means meals are ready by 4pm on your subscription day.
How many servings are your meals?

Each meal is designed to be one serving. You can eat Root meals for breakfast, lunch, or dinner! We're proponents that breakfast doesn't have to be typical breakfast foods (which are typically high in sugar content). Eating a Root meal for breakfast is a great idea to keep blood sugar balanced all day.
How long are the meals good for?

Our meals are tasty and fresh for 7 days from their cook day (your subscription day). Store them in the refrigerator as soon as possible after receiving them. 
Do I have to freeze my meals?

No, our meals are fresh, never frozen. They will stay fresh for 7 days from their cook day stored in your refrigerator. You can freeze the meals if you choose to, however. 
Do your meals fit an AIP or paleo meal plan?

We actually don't recommend the AIP diet in our practice because we end up fixing a lot of problems that stem from it. The main issue is that people get stuck on this diet for months or sometimes years when it was not meant to be a long term diet. This leads to over-restriction, nutrient deficiencies, lack of diversity in the diet, lack of fiber, and importantly, failure to address the root cause and people end up restricting more and more trying to achieve that same initial result. When we test the microbiome of people who come to us after being on the AIP diet, we usually see a severe lack of diversity and beneficial bacteria. 

Our meal plans were built on seeing actual results in our clinical practice (which is something that no other meal company can say!). We follow labs and symptom scores and catch up with people in real time about how our meals make them feel. They also fit a functional diet by removing the most common food sensitivities: Gluten, Dairy, and Soy (and most are egg free too).
Can you ship meals?

Yes, we can! We are currently shipping throughout the midwest. See if we deliver to your area by typing in your zip code in the space above. Please click here to join our mailing list for updates on when and where we’re expanding or services.