Frequently Asked Questions

Do you accept insurance?

Root is an insurance-free practice. We work in partnership with you and not your insurance company. We develop personalized treatment plans that work specifically for you with your unique genome, environment, lifestyle, and preferences. We don’t base treatments simply on what is covered. This allows us to maintain transparency, a hassle-free and calming environment without anxiety about unknown bills. At Root, you are investing in your long-term health, and we spend the time needed to focus on you and prevention of illness. We are happy to give you a receipt that you may choose to submit to your FSA/HSA. You can read more about why we are insurance-free here.

How do I book an appointment?

From the plans page, click the link button under the plan and length you are choosing. This will take you to online sign-up with our practice. Upon sign-up, you will get an email inviting you to the patient portal to start your detailed intake forms and request the time of your appointment. Because of our pre-work involved in preparing for your appointment in order to maximize your time at Root, we do take the first month payment or visit payment upon sign-up. This also helps us pay for the labs if you are choosing a plan that includes labs and it holds your spot in our intentionally small, personalized practice.

Dr. Armstrong, Can you be my primary care physician?

Root is a Functional Medicine specialty practice and not set up for primary care. Although I value my background in family medicine, in order to optimize a functional medicine practice, I can no longer function as a PCP. You can still expect a therapeutic partnership and that I will spend the time to know your medical history and family history, but I cannot be listed as your PCP and do not contract with insurance companies to provide primary care. I do require my functional medicine patients to have a separate PCP listed for acute concerns and routine insurance-based physicals and screenings. I am happy to communicate any findings and treatment plans with your PCP with your permission.

How do you handle lab costs?

Our proprietary lab panel is included in many of the plans. These labs are optional and can be drawn before your first appointment. Additional labs are a separate cost outside of Root consultation fees. We have contracted with several lab companies to offer the most advanced testing. Some of these companies will work with insurance and you can work directly with the lab company for any insurance information. We also have pricing available for those who choose to forgo submitting their labs through insurance.

How do you handle lab results?

There is a significant amount of education, and interpretation of labs and face-to-face time is important for good discussion and questions and answers when we review lab results. The labs are often integral in modification of your treatment plan. For these reasons, all lab results are reviewed in person at follow-up visits.

Can I email you?

We highly value ongoing support. We offer packages with weekly emails/phone check-ins with our health coach and nutritionist who works in close collaboration with Dr. Armstrong. After your initial consult with Dr. Armstrong, you may send an email with any follow up questions that pop up in between visits. Please know that Dr. Armstrong highly values timeliness of appointments and face-to-face time with her patients so emails taking longer than 5 minutes to respond may require a follow up visit.

How can I get more info?

If you’d like more info, please fill in the contact form or schedule a complimentary 15 minute phone call to make sure we are the right fit and to review plans and pricing that will meet what you are looking for before you schedule. Schedule your call here.

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