Frequently Asked Questions

General

Can I just pay per visit?

Root is set up as a membership practice because, if we were to be able to offer "one off" visits, we would have thousands of people per doctor trying to get in for short appointments (just like every other "one visit" model out there) and we wouldn't be able to see the real change and support that we value at Root. Pay per visit patient panels average 2700 patients per doctor. Being a membership practice allows Root to have less than 10% of that volume, for more individualized treatment plans and support.

The minimum commitment to work with our expert team of functional medicine doctors & dietitians is 3 months. In three months you can expect a thorough intake process and initial visits with both your doctor and dietitian, lab testing and results, and a follow up visit with both your doctor and dietitian to create your data driven wellness plan.  Stay on monthly after this so that we can support you and ensure your success, retest or dig deeper as needed.

Full transparency: The bottom line is that a pay per visit model leads to shorter, more expensive visits, little to no support in between (which is when the magic happens - 90% of health occurs outside the visit), and therefore less likely for a successful result. We're a membership model because we care about results, and we care about helping you succeed.

BTW: A Root membership saves our members thousands of dollars every year by reducing doctor's visit costs & lab costs, and by treating issues at the Root cause avoiding unnecessary procedures and high cost medications.

Membership

Can I just pay per visit?

Root is set up as a membership practice because, if we were to be able to offer "one off" visits, we would have thousands of people per doctor trying to get in for short appointments (just like every other "one visit" model out there) and we wouldn't be able to see the real change and support that we value at Root. Pay per visit patient panels average 2700 patients per doctor. Being a membership practice allows Root to have less than 10% of that volume, for more individualized treatment plans and support.

The minimum commitment to work with our expert team of functional medicine doctors & dietitians is 3 months. In three months you can expect a thorough intake process and initial visits with both your doctor and dietitian, lab testing and results, and a follow up visit with both your doctor and dietitian to create your data driven wellness plan.  Stay on monthly after this so that we can support you and ensure your success, retest or dig deeper as needed.

Full transparency: The bottom line is that a pay per visit model leads to shorter, more expensive visits, little to no support in between (which is when the magic happens - 90% of health occurs outside the visit), and therefore less likely for a successful result. We're a membership model because we care about results, and we care about helping you succeed.

BTW: A Root membership saves our members thousands of dollars every year by reducing doctor's visit costs & lab costs, and by treating issues at the Root cause avoiding unnecessary procedures and high cost medications.

What's NOT included in the Root Membership?

Labs: Labs are available at additional, transparent, lower pricing than insurance-based labs. A perk of being insurance-free is the availability of lower transparent pricing and NO surprise bills. Can you remember a time when you thought insurance was paying for testing, but instead you received a bill for thousands of dollars? That does not happen at Root.

You can create a login to view our lab prices.

Advanced functional medicine testing like gut microbiome, hormones, cortisol, mold, toxins, food sensitivity, breath testing, and much more are also available at direct transparent prices. Your doctor and dietitian team will be there for you to sort through the noise of what would actually be helpful in YOUR unique case and they will help you interpret those results and use the data to put a plan in action.  No more wasted time/money on tests that don't mean anything for you! Instead, you'll gain insights about your body from data you've never had access to before and a plan using that data.

Most people can plan on spending between zero and $500/year on additional lab testing.

Supplements: Root members are offered 20% off supplements from the Root store, but are never required to purchase supplements from Root. These are offered to ensure quality, professional grade supplements that have been tried and tested in our practice (including measuring lab values for those taking our supplements!) as well as member convenience.
What's Included in the Root Membership?

All visits with your functional medicine MD/DO and dietitian nutrionist are included at no additional cost or co-pay. You will be able to have your first appointment in the first month of your membership (unlike many other online practices!) You will see both the doctor and dietitian a minimum of 3-4 times over the year and will be fully supported with direct messaging & community access between visits. 

What's Included:
  • Online Visits with a Functional Medicine Specialist MD/DO
  • Online Visits with a Functional Dietitian Nutritionist
  • Access to the Root Community
  • Meal Plans
  • Educational Courses
  • Members only webinars and group events
  • Messaging your care team directly (NOT a triage team where your care team may never see the message!) 
Can I use my FSA/HSA card?

Yes - we accept both HSA and FSA cards. It is important to note that we always recommend that our members reach out to these entities directly for questions, as guidelines can vary per your administrator. 
How do I know if you can help me?

We have treated thousands of members at Root and our data shows that 98% of people improve their overall symptom score including symptoms for energy, gut health, joint pains, hormone balance, metabolism, skin, and more.

Being to multiple practitioners and "trying everything before" is the rule rather than the exception when people sign up as new members. While it's definitely not a requirement to try different treatments before joining Root, nearly everyone tells us this before signing up. Yet we still help them. Why?

  • We use advanced testing that you likely have not had access to before.
  • Our Functional Medicine MD/DOs interpret that testing for you. Read why this is a game changer here.
  • The Root approach means assessing you as a whole person with one connected mind and body. We've refined and measured our approach over the past 5+ years.
  • You have multiple experts rooting for you - a doctor and a dietitian. Plus, we collaborate weekly and discuss any challenging cases amongst our team of experts.
  • The ongoing membership gives you the time and space to heal, and support like you've never experienced before.
There are three conditions that we do not treat at Root (MCAS, active cancers, and Lyme disease). However, we've also helped people identify that they may have these conditions, and referred them to the appropriate specialist through our expansive Root network. 

Treatment

Do you work with kids?

We accept members ages 14 and older.
Are there things you do NOT treat at Root?

There are very few things that our processes at Root would not help. However, We do not treat MCAS, Lyme disease, or active cancers and would refer out to specialists for those conditions if we suspect that may be going on for you. 

Root doctors are functional medicine specialists and not available for same day or acute issues that would better be handled in Urgent Care or with PCP, like UTIs, acute viruses or infections, etc. We cannot replace primary care and are not able to do routine physicals and other insurance based orders like mammograms, etc.

We do not prescribe controlled substances such as narcotics or certain classes of anxiety or ADHD medications. Our membership would target these concerns naturally and can be a complement to other care for these conditions that you currently have in place.
What is the training and professional experience of your clinicians?

All of our MD or DO physicians are board certified in family medicine or internal medicine and certified by the Institute of Functional Medicine (IFM). While there are other companies claiming to certify practitioners in functional medicine, IFM is the gold standard. IFM is the only organization providing functional medicine certification with educational programs directly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the governing body for official continuing education credits for physicians.

Our Dietitian Nutritionists have masters level nutrition training and additional advanced training and experience in functional nutrition.


Can you be my primary care physician?

Root is a Functional Medicine specialty practice and not set up for primary care. We are happy to communicate any findings and treatment plans with your PCP with your permission. We are not available for same day or acute concerns.